Recommendations for the people doing the work
This page covers recommendations made to staff. Recommendations made to students, such as programme suggestions or personalised content, are covered under AI Personalization and College Recommendations.
Where recommendations are planned to appear
Counsellor queue
Which applicants to contact first and the likely reason they have gone quiet.
Advisor caseload
Students to check in with this week, with the signals behind each suggestion.
Finance follow-ups
Which overdue accounts might benefit from a payment-plan conversation rather than a reminder.
Communication
The best-matching approved template and channel for a situation.
Operations
Tasks at risk of breaching their due date.
Every recommendation is designed to include
The suggestion
A specific, actionable next step.
The reasons
The two or three factors that most influenced it.
Confidence
Whether the evidence is strong or thin.
Your choice
Accept, modify or dismiss; feedback improves future suggestions.
Frequently asked questions
What is a next-best-action recommendation?
A specific suggested step for a staff member, such as who to contact or which task to do first, with the reasons that produced it.
Can staff ignore a recommendation?
Yes, that is the plan. Staff can accept, modify or dismiss any recommendation, and their feedback improves future suggestions.