Grievance Redressal Officer

Grievances are handled by our Grievance Redressal Officer, Mrs. Anjali Sharma. Send your grievance to gro@acadlytic.com, or use the contact form and choose “Grievance redressal”. Details are on the Grievance Redressal Officer page.

Please include

  • Your name and contact details
  • Your institution, if the grievance relates to an institution’s use of Acadlytic
  • A clear description of the issue and when it happened
  • Any reference numbers, screenshots or correspondence
  • What outcome you are seeking

How we handle a grievance

  1. Acknowledge

    We confirm receipt and give you a reference.

  2. Review

    The Grievance Redressal Officer reviews the issue, involving the relevant team.

  3. Respond

    We explain our findings and any action taken.

  4. Escalate

    If you are not satisfied, you may ask for a senior review, and you retain any right to approach the relevant authority under applicable law.

Frequently asked questions

How do I raise a grievance?

Email gro@acadlytic.com, or choose “Grievance redressal” on the contact form.

Should grievances about admission decisions come to Acadlytic?

No. Decisions made by an institution should be raised with that institution first.