How to get help
Institution staff
Once your institution’s workspace is set up, contact its Acadlytic administrator first. Administrators will be able to raise requests with our support team directly.
Students & parents
For questions about your records, fees or results, contact your institution. For sign-in problems, use the options below.
Account access
Use Forgot password or email the support address with the subject “Account access”.
Everyone else
For product or sales questions, use the contact page.
Include in your support request
- Your name, institution and role
- What you were trying to do and what happened
- The page or screen and approximate time
- Screenshots, with any personal data of others removed
- How many people are affected
How requests are prioritised
| Priority | Examples |
|---|---|
| Urgent | Platform unavailable, security concern, payment processing failure |
| High | A key process blocked for a team, such as marks entry during results week |
| Normal | A single user issue or a configuration question |
| Low | Feature requests and suggestions |
Quick answers
Where do I sign in?
Use the Login page and choose your workspace.
I did not receive a reset email.
Check spam folders, confirm you used the email registered with your institution, then contact support.
How do I report a security issue?
See the Security Center for responsible disclosure.