Contact details
You can also use the contact form and choose “Grievance redressal”; it reaches the same officer.
| Role | Name | |
|---|---|---|
| Grievance Redressal Officer | Mrs. Anjali Sharma | gro@acadlytic.com |
Grievances the officer handles
Service complaints
Problems with the Acadlytic website, support or services that have not been resolved through normal channels.
Data handling
Complaints about how your personal data was collected, used or shared, or how a data request was handled.
Accessibility
Barriers that prevented you from using our website or services.
Conduct
Concerns about how Acadlytic staff or partners dealt with you.
What happens next
Your grievance is acknowledged with a reference, reviewed with the teams involved and answered with our findings and any action taken. The full sequence, and how to escalate if you are not satisfied, is set out in our grievance redressal process.
Frequently asked questions
Who is Acadlytic’s Grievance Redressal Officer?
Mrs. Anjali Sharma, reachable at gro@acadlytic.com.
Should I contact the Grievance Redressal Officer or the DPO?
Use the Grievance Redressal Officer for complaints. For requests to access, correct or erase your personal data, contact the Data Protection Officer.
Can the officer change an institution’s decision?
No. Admission outcomes, results and fees are decided by the institution. Raise those with the institution; we will support it where our platform is involved.