Workflow automation is the use of software to carry out the repeatable steps of a process, such as checks, notifications, task assignment, approvals and record updates, according to defined triggers and rules, with people involved at the points where judgement is required.
Building blocks
| Element | Example |
|---|---|
| Trigger | An application is submitted |
| Condition | Programme requires a portfolio |
| Action | Create a review task for the department |
| Approval | Department head approves shortlisting |
| Notification | Applicant is informed of next steps |
Frequently asked questions
Is workflow automation the same as AI?
No. Workflow automation follows defined rules; AI can be added to handle unstructured inputs such as free-text requests.
What is academic automation?
Workflow automation applied to academic and administrative processes in education.